Addressing Substance Abuse

How the Wellbeing Care Community System Supports Substance Abuse Treatment and Recovery

The Wellbeing Care Community platform unites community-based organizations, health, social services and more to address Community Care Coordination needs.

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Supporting a Comprehensive Approach to Addressing Substance Use Disorders at the Community Level

A key focus for helping people and communities reach their full potential is addressing the opioid/substance abuse crisis, which demands a systemic approach across prevention, treatment, and recovery.

By treating the whole person, we can create personalized pathways addressing the physical, social, and mental factors contributing to substance abuse. Programs using Wellbeing Care Community (WCC) have seen significant drops in morbidity, relapse, and hospitalizations.

How It Works

WCC helps communities manage a central directory of local services and resources, allowing organizations to update their service availability in real time. It also supports automated referrals between organizations to streamline care coordination.

On the personal level, WCC helps to create tailored personal success pathways based on an individual’s needs and proven best practices, securely sharing this with authorized support team members to promote effective, coordinated care. The system integrates data from current and future community systems to enhance care.

WCC provides a no-wrong-door intake assessment process for all partners, automated workflows for program enrollment, real-time tracking of program openings, two-way secure messaging to engage clients via the client app, SMS texting, telehealth services, and connections to other systems like hospitals and law enforcement. WCC also helps communities identify service gaps, evaluate program effectiveness, and meet reporting requirements for agencies.

Supporting the Recovery Oriented Systems of Care (ROSC) Model

The Wellbeing Care Community Coordination system supports the proven ROSC model, which helps communities address substance use disorders.

A ROSC is a network of community-based, person-centered services that leverages the strengths of individuals, families, and communities to achieve recovery, better health, and quality of life for those affected by or at risk of substance abuse.

WCC is a proven solution that has been in use since 2015

Quick Facts

WCC is a single source of truth for data tracking and reporting, with easy access to all performance metrics.
WCC is a single, unified solution with direct access for all stakeholders through web and mobile apps for care managers, peers, clients, and community partners.
WCC integrates with EHRs/EMRs and improves data sharing with existing systems.
WCC easily engages with clients through SMS (texting), email and video visits.
WCC improves client retention and participation in treatment and recovery through its constant and consistent engagement with them.
WCC provides access to a community resource guide, the myWellbeing Directory, for ease of access and use of wrap-around services.
WCC captures and tracks data in real-time to trigger alerts and close gaps in care.
WCC provides a mechanism to engage a personal support social network of friends and relatives.
WCC helps reduce Substance Use Disorder relapses through personalized success pathways that include targeted goals and interventions.