When it comes to making sure that our customers are reaching their full potential, we offer different levels of support. We’ve structured our support programs in a way that allows clients to utilize both a hands-on or a hands-off approach. Our standard support is available from 8am – 5pm CST and we offer premium support option with 24/7 availability. Unlike some of our competitors everything is handled 100% in-house, with our talented and enthusiastic staff ready to help our clients succeed.
Customer Support
Hands on
This has been our philosophy since day one, with the eTransX HEMI engine putting the control in your hands. Our No programming approach, pre-built interfaces and instructor led CIE courses have paved the way to self-reliant interface creation. We train and support you allowing you to bring efforts and control in house. Getting bogged down with multiple interface requests? That’s ok, share some of the load with us and go hands-off on some projects.
Hands Off
Don’t have the time or desire to create your own interfaces? That’s ok, let us handle the configurations and testing. Our team of engineers will carry the load, allowing you to spend time and resources on other important projects.
Need Support Now?
If you need technical support now, please contact us at support@etransx.com or by phone at (888) 221-4971.
If you have suggestions for product improvement, we would love to hear from you. Please drop us a line at suggestions@etransx.com.
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