Going the Extra Mile To Maximize Community Care Hub Impact

A Breakthrough Platform for Maximizing Health and Wellbeing Outcomes  

The momentum around Community Care Hubs (CCHs) is growing—and for good reason. As highlighted in the latest insights from USAging’s Community Care Hub National Learning Community (NLC), community-based networks are uniquely positioned to connect health care with essential social services like housing, food, and workforce development. But until now, the selection of information systems platforms to support successful community care hubs has been limited – focusing on basic closed loop referral systems, case management systems, and activity checklist systems.  

While all of these existing systems support critical functions for community care hubs – they are missing critical components that limit their effectiveness to truly move the needle on improving health and well-being outcomes for the individuals being served.  

This is where the eTransX Wellbeing Care Community System represents a major breakthrough for Community Care Hubs looking to maximizing health outcomes and operational productivity.  

Here is how the Wellbeing Care Community System is Different  

Most of the current community care hub support systems on the market today are transactional based systems for managing cases, managing referrals, and managing pathway checklists. The focus is on completing a transaction.  

The WCC systems was designed from the ground up to be a transformational system to be both person centric and community centric, dedicated to moving the needle on improved health and wellbeing outcomes. This focus is on improving personal outcomes and reaching personal goals – not managing cases, not managing electronic medical records, managing referrals, or managing pathway checklists.  

All essential tools in one fully integrated toolbox  

The WCC system includes the ability to support the traditional community care hub functions of managing cases, making closed loop referrals, managing appointments, and providing pathway checklists – but goes the extra mile in providing three additional critical components that community care hubs must purchase separately. These additional included components are:

• A robust Community Information Exchange (CIE) engine with a proven track record of 20 years
• A robust Client Engagement engine that supports secure two-way texting, emails, video visits, remote assessments, and online educational materials
• A robust social capital engagement engine that supports secure real time engagement with community health workers, social workers, navigators, friends, and family members beyond traditional clinical professionals.

All of these functions are integrated into one complete system making it much easier to deploy, learn, and use rather than trying to buy and integrate additional separate systems to perform these functions. 

At the same time, the built-in CIE engine includes the new breakthrough XRunner data exchange capability that allows the WCC system to easily and securely share data between existing community-based systems – including any EHR system, HMIS systems, case management systems, and HIE systems in the community.  

Other “Extra Mile” capabilities of the WCC System to support Community Care Hubs  

Cross-Sector Community Level Integration  

The WCC platform enables robust cross-sector community-level integration across health, social services, workforce programs, housing services, transportation services, substance use disorder services, employment services, and more. By providing community social service providers, non-profits, clinical case managers, and government agency workers with a shared community-based platform helps the “right hand know what the left hand is doing”, and reduces the need for the clients being served from having to tell their same story multiple times. More importantly, connecting all team members with one system helps to minimize individuals or families falling through the cracks. 

Customizing care and services to meet individual needs 

WCC allows for personalized, customizable success pathways—tailored roadmaps for individuals and families based on their unique neighborhood circumstances, their unique strengths, and their unique dreams.  

Flexible design allowing for easy configurations without custom programming  

The platform’s multi-program ready architecture is highly configurable, making it easy to adapt to rural, urban, and multi-county ecosystems while maintaining fidelity to core outcomes and workflows. 

WCC includes configurable workflows, assessments, pathways, and reporting tools that allow Community Care Hubs to customize their workflows and processes without having to pay programmers to make these changes for them. 

Contact Us to Learn More  

If you are an existing Community Care Hub or thinking about becoming a new Community Care Hub – we would welcome the opportunity to show how we can fill gaps in your current Community Care Hub technology tool set, or provide you with a new comprehensive fully integrated tool box.  

Together, we’re building healthier, more connected communities—one care hub at a time. 

Let’s talk – https://calendly.com/etransxsolutions/15minutes