COVID19 Pandemic Response Software Platform

Community-Based Organizations or state and local governments using the XCare Community system can more effectively help individuals recover medically, economically, and socially from the COVID-19 pandemic.

Fast Track Program for Helping Communities Respond to the COVID-19 Pandemic

The current COVID-19 (severe acute respiratory syndrome coronavirus [SARS-CoV-2]) pandemic represents a “perfect storm” disaster that will have major long-term impacts on many communities. From the immediate health impacts for individuals who have contracted the disease, to job layoff/loss and the economic impact that will have on individuals and families and beyond, people will be dealing with the effects of the Coronavirus pandemic for months and years to come. Time is of the essence for communities to respond to the COVID 19 crisis in a way that not only minimizes the immediate impact, but also provides a foundation for long term recovery. To assist in this process, eTransX offers the XCare Community system (XCC) – a robust, unified information systems platform that can be used to help communities respond and recover from the COVID 19 pandemic.


Using the XCC System to Respond and Recover from the COVID 19 Pandemic

In responding to a disaster or disease outbreak, the XCC system can provide a central one stop system that can be linked to other federal, state, and local agencies that are posting regular updates regarding services and programs associated with the disaster or disease outbreak. This provides organizations and community, regional and state leaders with a central place to go to keep up with the many related announcements and updates. It also provides a central place for defining and managing surveys and assessments to collect additional information.

Regional Command Center

At the heart of the XCC system is the ability to develop and manage specific personalized action plans that can be based on proven evidence-based practices and protocols. This provides consistency in supporting specific guidelines and protocols for responding and recovering from the COVID-19 crisis.  This includes coordinating efforts with local healthcare providers to manage referrals and service orders with social, economic, employment, housing, and behavioral needs.

Community Level – The XCC system is utilized to:

  • Help the designated community anchor organization identify and onboard specific CBOs that will be involved with using the XCC system to share information and/or facilitate the coordinated delivery of services in the community to help individuals, employers, and families respond and recover from the COVID 19 pandemic.
  • Support the ability of participating CBOs to update in real time a listing and description of their available information resources and/or services including descriptions of any eligibility requirements for accessing and using their information or services.
  • Support the ability of participating CBOs to send, receive and respond to service orders and referrals with other CBOs in the community in real time and share data securely.
  • Support the ability to capture valuable information that can be used to track progress in real time, identify gaps in care, and provide information for identifying opportunities for continuous improvement
Connect all key stakeholders in the community/region
Develop and manage strategy maps and metrics linking specific stakeholder roles and tasks
Build and manage a community/regional resources directory of available services and programs
Collect key data in real-time using a built in data integration engine to interface with existing community systems

Personal Level – The XCC system supports CBOs in their efforts to:

  • Conduct personal needs assessments of individual/family participants, and develop and manage personalized recovery action plans and pathways for the participating individuals and families
  • Assign access to authorized personal support team members (family members, friends, peers, mentors) that will be working with the CBO with helping participating individuals and families with their recovery action plans
  • Track the application/request process and track the delivery of services and supports directly to individuals and families with the ability to provide and document immediate feedback on the delivery of the CBO services.
  • This includes coordinating efforts with local healthcare providers to manage referrals and service orders with social, economic, employment, housing, and behavioral needs.
Conduct assessments of personal needs/circumstances for individuals with substance use disorders
Build and manage personal evidence based success pathways
Generate and manage service orders and referrals
Track personal progress results and trigger interventions as needed
Promote ongoing personal and care team engagement

In addition to the short-term response effort, the XCC system provides a foundational system for long term recovery from the COVID-19 pandemic. This is particularly true for managing and supporting the staggered restarting of the local and state economy.

How is this different from normal recovery procedures?

The XCC system helps communities implement a community resilience approach – to mobilize available resources to respond to, withstand, and recover from adverse situations. Communities that are resilient are able to minimize any disaster, making the return to normal life as effortless as possible.[i] This community-wide resilience effort requires a focus in both the public health realm and in the economic health realm. An illustration of this community resilience approach is illustrated in Exhibit A.[ii] The community resilience approach is more comprehensive than traditional disaster recovery efforts. With the community resilience approach, the entire community is engaged in the response and recovery effort – not just public health and first responders. The differences between these two approaches to community disaster preparedness and response are shown in Exhibit B.  [2]

Exhibit B: Traditional Disaster Preparedness versus Community Resilience Preparedness

Traditional Disaster Preparedness and Response Community Resilience Preparedness and Response
  • Individual households and their readiness to respond to emergencies
  • Community members working together to respond to and recover from emergencies
  • Disaster-specific functions (e.g., earthquake building codes, training staff to provide first aid)
  • Merging of other community efforts that build social, economic, and health well-being
  • Government’s response in the first few days and weeks after a disaster
  • Diverse network of government and nongovernmental organizations in preparing for, responding to and recovering from disaster
  • Emergency plans and supplies only
  • Collaboration and engagement of the whole of community for problem-solving
  • Self-sufficient individuals or households
  • Self-sufficient community through neighbor-to-neighbor connections and strong social networks

Return on Investment

Mobilizing the XCC system will allow communities and regions to maximize productivity and scale efforts in responding and recovering from the COVID-19 crisis.  More importantly, the use of the XCC system will help save lives and help communities, businesses, and individuals reach normalcy much faster – minimizing financial losses and emotional trauma.

[1]Resilience Builder – Tools for Strengthening Disaster Resilience in Your Community; Los Angeles County Department of Public Health Emergency Preparedness and Response Program, RAND Corporation, and Community Partners, June 2015
[2] en. wikipedia. org/wiki/Community_resilience – accessed 03-20-20

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