Driving Successful Recovery in Jacksonville

Driving Successful Recovery in Jacksonville

Client Profile:

Rico Bodin

Director of Recovery Connections

Gateway Community Services in Jacksonville, FL

Goal: Opioid Recovery Program Focus

Challenge: Coordinate Emergency Departments with Behavioral Health/Recovery

Solution: Use intelligent technology to guide transition and long-term recovery

Result: Improved recovery outcomes and continual program expansion

For over twenty years eTransX has been solving complex healthcare technology problems, and it has been our pleasure to support Gateway Community Services in Jacksonville, FL with our Opioid Care Community platform.

Gateway has been helping the people of Jacksonville for more than four decades!  From their beginnings with a 12-step program for individuals struggling with alcohol addiction, the Gateway Community family has been committed to helping their neighbors recover and thrive from mental health, substance use disorders, and chemical addictions.  The services and programs offered by Gateway have continued to grow – now including recovery housing, detox, individual and family counseling, smoking cessation, and more.

Rico Bodin, LMHC MCAP, is the Director of Recovery Connections at Gateway.  Gateway Community Services made the choice to select eTransX’ Opioid Care Community to be the operational backbone for their Project Save Lives embedded emergency department program which began as a pilot in 2017.  Through his years of experience working both as a counselor and as a program manager, Mr. Bodin understands the need for a functional system from a peer support perspective as well from the viewpoint of an administrator needing to coordinate, track, and report data on staff activities and client outcomes.

Rico explains: “Our Peer Support Specialists work in seven (7) different emergency departments, using the software on iPads and laptops to help with immediate treatment and recovery program enrollment and coordinating transitional care before discharge from mental health and substance use crises.  The Find-A-Bed feature of the Opioid Care Community saves us endless hours of phone calls and encrypted emailing by having instant access to comprehensive treatment information about bed available for people in need with providers across our community.”

Rico and his team have achieved great success with the Project Save Lives initiative, driving significant reductions in relapse and emergency department admissions for clients who have enrolled in the program.  In fact, the program’s success is being recognized in the area as more local hospitals and organizations continue to join since moving beyond the program pilot.

“Partnering with eTransX has been critical to streamlining our recovery connection processes” Rico explains, “sharing vital information, tracking and reporting data, while allowing our team to focus more on instilling hope in people’s lives and improving recovery outcomes instead of endlessly filling out paper forms, spreadsheets and chasing referrals.”

With our comprehensive Wellbeing Care Community and Opioid Care Community solutions, we empower communities to move beyond traditional, siloed information systems and isolated programs to create a powerful, unified force to improve regional health and wellbeing.  We are thankful to continue working with groundbreaking organizations like Gateway Community Services and look forward to bringing these transformative systems to new areas as well.

If you are interested in finding out how eTransX can help your community, please contact us here!

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